Guest Policies

General Terms and Conditions

• The primary guest must be at least 18 years of age to be able to check into the hotel.
• It is mandatory for guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Aadhar Card, Driving License, Voter ID Card, and Passport. Without Original copy of valid ID the guest will not be allowed to check-in.
• PAN card is not accepted as a valid ID card.
• Stay of 1 child up to 5 years of age is complementary without the use of extra mattress. Breakfast charges may be applicable for the child.
• Extra mattress will be provided for triple occupancy bookings.
• Pets are not allowed in the hotel premises.
• Should any action by a guest be deemed inappropriate by the hotel, or if any inappropriate behaviour is brought to the attention of the hotel, the hotel reserves the right, after the allegations have been investigated, to take action against the guest.
• Certain destinations may have different policies for specific times during the year.
• Guests shall be liable for any damage, except normal wear and tear to Hotel asset. Guest shall keep the Hotel room in a good condition and maintain hygiene and cleanliness.
• Certain policies are booking specific and are informed to the customer while making the booking.
• No Smoking Policy for LHB Townhouse: We really take pride in keeping all our rooms fresh and clean, and discourage smoking in the rooms. In case guests wish to smoke, the Hotel Reception will be happy to help.
• Guests may be contacted closer to their check-in date to confirm the arrival status or arrival time through calls, messages or WhatsApp. In case, we do not receive a response from the guest after multiple attempts, the booking may be put on hold or cancelled. In case of availability, LHB will try to reinstate your booking when you contact us back or make a payment through our multitude of payment options
• LHB reserves its right to charge “Reservation Fee” and guests have no objection to such charges.
• As we continue to strive to improve our services, LHB may reach out to guests to get a feedback of their experience through calls or messages
• We might reach out to you for offers.
• LiveHotelBooking (“LHB”) or any of its affiliates does not authorize any of its employees, consultants, third-party vendors, associates to contact its guests via any mode of communication & offer promotional discounts in exchange for solicitation of monies/payments or other monetary transfers into digital wallets or bank accounts.
  Such instances are acts of fraud. Encountering & acting on the same is solely based on your own accord & discretion. Neither LHB nor any of its affiliates/employees or associates will be responsible for any loss/liability arising out of such an event to any individual whatsoever.

Booking Extension Policy

• Extension of stay would be provided on current room rates, subject to availability.
• Current room rates can be different from the rates at which the rooms were booked.

Cancellation Policy

Cancelling an LHB is as fast and easy as booking one.

We would love to host you but in case your plans change, our simple cancellation process makes sure you receive a quick confirmation and fast refunds. Our standard check-in time is 12 noon and you can check-in any time after that till your reservation is valid. We do not charge cancellation fees for bookings cancelled within 10 minutes of creating the same booking. Any amount paid will be refunded. Our cancellation policy changes depending on the city and dates being booked and is mentioned on the hotel details page on our website and app before making a booking. Please refer to the screenshots below highlighting the cancellation policy text:​Consumer Website

Cancellation Time	Cancellation Fee
Until 9:00 AM on the check-in date	cancellation (100% by Hotels Policies) depending on hotel policy
Post 9:00 AM on the check-in date	One night’s booking amount

On the date of check-inIn case you decide to cancel a booking after check-in time or do not show up at the hotel, charges for the first two nights or the complete booking amount, whichever is lower, shall be deducted.Mid Stay CancellationsIn case you decide to shorten your booking post the check-in date, you will be charged for the next 24 hours after the official cancellation. Money for the remaining nights will be refunded.​For bookings of 4 or more rooms You need to pay at least 25% of the booking amount as advance to make a booking for 4 or more rooms.

Cancellation Time	Cancellation Fee
30 days or more prior to check-in date	FREE Cancellation (100% refund if contact by phone call) depending on hotel policy
Between 15 to 30 days of check-in date	50% advance amount if contact
Less than 15 days of check-in date	100% advance amount – depending on hotel policy

On the date of check-inIn case you do not show up at the hotel, no refund is applicable on the booking. Mid Stay CancellationIn case you decide to shorten your booking for 4 or more rooms post the check-in date, no refund is applicable on the booking.How to Cancel? You can cancel your booking using our website or mobile app. You can also call us on +917001177506 to cancel your booking. The applicable refund amount will be credited to you within 7-14 working days. LHB reserves the right to debit from LHB Money account, in case of cancellation amount being higher than money already paid by customer.Early Check-in and Late Check-out

Sunrise Check-in (Guaranteed Early Check-in) Some of our hotels provide guaranteed early check-in 6 AM onwards of check-in date. Most of these hotels provide this at free of cost while some charge a nominal amount (up to 30% of average tariff). Please use the filter of Sunrise Check-in on booking page hotel rules in app/web to select hotels that provide guaranteed early check-in. You may also call us on +91-9093776417 to book with sunrise check-in.

Check-in Time	Early Check-in Charges
Before 6 AM	100% charges for one day payable as per room rates of the previous day (subject to availability)
6 AM onwards	0% to 30% charges payable as per room rates of the previous day. Charges will be visible at the time of booking creation

The above does not include charges for breakfast

Early Check-in​ (subject to availability): In case you have not opted for Sunrise Check-in, early check-in will be subject to availability. Our standard check-in time is 12 noon. Extra charges will apply as per below policy:

Check-in Time	Early Check-in Charges
Before 6 AM	100% charges for one day payable as per room rates of the previous day
Between 6 AM and 10 AM	0% to 30% charges payable as per room rates of the previous day, depending on hotel policy
Between 10 AM and 12 Noon	Complimentary

The above does not include charges for breakfast.

Late Check-out ​(subject to availability) – Our standard check-out time is 11 AM. Late check-out is subject to availability and cannot be confirmed in advance. Extra charges will apply as per the below policy:

Check-out Time	Late Check-out Charges
Between 11 AM and 1 PM	Complimentary
Between 1 PM and 5 PM	0% to 30% charges payable as per room rates of the next day, depending on hotel policy
After 5 PM	100% charges payable as per room rates of the next day

Payment Policy

You Can Pay bank transfer, bhim upi or any Upi

Pradip kumar jana 9093776417@UPI

For bookings of more than 7 nights, guests have to settle all outstanding payments on a weekly basis. The hotel will be unable to provide further accommodation prior to the settlement of the outstanding amount.

Insurance

We Are Sorry to say there is not available any insurance policy at this time . safe journey yourself .

Contact

Phone: 9093776417

Self Help: https://livehotelbooking.com/contact

Email: livehotelbooking@gmail.com

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